Returns & Exchanges
We want you to love your Justin Bieber official merchandise, but if you are not completely satisfied, we accept returns on unworn and unwashed items within 30 days of delivery. Please note that limited edition drop items and signed collectibles are final sale.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email.
Package Your Items
Securely pack your items in their original packaging, ensuring all tags are attached and the packing slip is included.
Ship and Refund
Drop off your package at any authorized carrier location; your refund will be processed to the original payment method within 7-10 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing